The Lead Venture
The 5-Star Review Kit
Everything you need to ask every customer for a Google review. Swap the [brackets] for your details.
Step 1: Get your review link and QR code
- Search Google for your business name while signed in to the account that manages your Business Profile.
- In your profile panel, click Ask for reviews (it may be under Read reviews or Reviews).
- Copy the review link. That's your [review link] for the texts below.
- Download the QR code from the same screen if it's offered, or paste the link into any free QR code generator.
Step 2: The in-person ask
The best time to ask is right when the job is done and the customer is looking at the finished work. Keep it short:
"[First Name], I'm glad you're happy with how it turned out. We're a small local business and most of our new customers find us through Google reviews. Would you be willing to leave us a quick one? I'll text you the link right now so it only takes 30 seconds."
Then send the same-day text below before you leave the driveway, while they still have their phone in hand.
Review request texts and email
#1 Same-day text
Send within a few hours of finishing the job.
Hi [First Name], thanks again for choosing [Business]! If you were happy with the work, would you take 30 seconds to leave us a Google review? It really helps a small business like ours: [review link]
#2 Friendly reminder (2 to 3 days later)
Hi [First Name], just a quick reminder about that review if you get a minute. Thank you! [review link]
#3 For your best customers
[First Name], you've been one of our favorite customers. If you'd be willing to share your experience on Google, it would mean a lot to our team: [review link]
#4 Email version
Subject: How did we do, [First Name]? Hi [First Name], Thanks again for trusting [Business] with your [service]. Would you take 30 seconds to share how it went? Reviews help other homeowners find a company they can trust. Leave a review: [review link] Thank you, [Your Name]
Replying to reviews
#5 5-star review
Thank you, [First Name]! We loved working on your [service] and we're glad you're happy with it. We're here whenever you need us.
#6 Short 5-star review with no comment
Thanks so much for the 5 stars, [First Name]! We appreciate you choosing [Business].
#7 Bad review
Reply calmly, don't argue, and take it offline. Other customers are reading your reply, not just this one.
Hi [First Name], I'm sorry to hear this didn't meet your expectations. That's not the experience we want anyone to have. I'd like to make it right. Please call me directly at [phone] so we can talk it through. - [Your Name], Owner
Step 3: Print your QR review cards
Print this page, cut out the cards and tape your QR code into the box (or write in your review link). Leave one with every customer, or keep a stack in the truck.
Happy with our work?
Scan to leave us a Google review. It takes 30 seconds and helps a local business.
________________________
Your business name
★★★★★
Happy with our work?
Scan to leave us a Google review. It takes 30 seconds and helps a local business.
________________________
Your business name
★★★★★
The rules
- Ask every customer, not just the happy ones. Only sending the review link to people you think will leave 5 stars ("review gating") goes against Google's review policy.
- Don't pay or reward people for reviews. Discounts, gift cards or entries for leaving a review aren't allowed on Google and can get reviews removed. Rewarding referrals is fine. Rewarding reviews is not.
- Never write reviews for yourself or have family or employees post them.
- Reply to every review, good and bad, within a few days.
Want this done for you?
The Booked Solid System does it automatically
Instead of having to remember to ask every customer yourself, the system handles it for you: missed-call text-back, follow-up, review requests and reminders, plus your website, included in every plan. Plans start at $97/month.
- $0 until your system is live, about 10 days. Cancel before then and you pay nothing.
- No contracts. Cancel anytime.
- Backend live in about 3 days, website in 7 to 10.
- We take on 10 new clients a month so every build gets done right.
More free stuff for you
Practice what we preach: leave us a review?
It takes 30 seconds and helps a small Ohio business more than you'd think. Thank you!
Leave a Google review